About

My name is Andrew Dymski and my goal is simple: help you grow your revenue per FTE & keep clients longer with proven delivery systems.

The result is going to be a client service operations you won’t hate running.

My Story: From Burnout to 7-Figure Client Service Operation

In the last decade, I've been in the trenches helping thousands of client service teams streamline their operations.

I scaled my firm from $20k months to $200k months before exiting. Not by accident. Through systems.

But before all that I crashed. Hard.

2018: Our 10-person SaaS company hit the wall. $2,000,000 of our own money invested and countless sleepless nights.

We downsize to 2 people and sunset our tech because of one brutal truth: you can't outrun churn.

In the midst of this I hit my personal rock bottom.

We’d been paying ourselves last as founders and that strain on my family life hit a breaking point. I had to tell my co-founder I needed to walk away and get a job. Humbling doesn't begin to describe it.

But here's the plot twist: → Joined a venture-backed SaaS startup → Found the same problems I'd solved before → Realized my "failure" was actually my playbook

When my old business partner called me back to partner again and lead client delivery, we started with:

  • Zero process
  • Zero documentation
  • Zero templates
  • Zero team

Fast forward two years:

  • Built bulletproof client service systems
  • Created battle-tested training docs
  • Launched new clients with templated assets
  • Generated millions in revenue

The secret sauce? Six time-tested principles:

  1. Know your market inside and out
  2. Sell the want, deliver the need
  3. Lead clients by mastering the "Discovery" sale
  4. Craft a ⭐️⭐️⭐️⭐️⭐️ client experience
  5. Mobilize your internal IP
  6. Standardize everything

The result will be a lean, high-margin client service operation you don’t hate running. No burnout required.

What You Can Expect from the Newsletter

Each week you’ll receive an email breaking down a specific aspect of the client fulfillment process.

My goal is to make each issue actionable, so be on the lookout for micro-steps you can be taking to level up your operations.